Warranty

Our BEAT devices have a design life of 10,000 hours of active use. Active use means your BEAT device is on a battery actively being charged. Your precise application will directly impact upon the length of time your BEAT device is expected to function effectively.

For example, if you run a charging system for 24 hours a day and 365 days a year, you will have active use of 8,760 hours within a 12 month duration. Every BEAT comes complete with a standard 2 years manufacturers guarantee. It’s not that we expect your BEAT device to fail after this warranted period, but I’m sure you agree, a 2 year manufacturer’s warranty is a fair term.

What happens if your device fails outside the warranty period?

If you have completed the registration form below, kept your receipt and can return the product to us via your local distributor or via the original place of purchase, we promise to undertake a ‘product autopsy’.

Every product has built in intelligence which provides us with vital feedback

If we find your product has been used as directed and for some reason has failed to meet the expected life of 10,000 hours, we will provide you a complimentary replacement product. This promise is not intended to transfer any rights, but a good will gesture and this promise does not form any binding contract.

Validating your 2 Year Manufacturer’s Guarantee of your BEAT product

Please complete the on-line registration form below and retain your original receipt. All BEAT devices are developed, produced and examined according to the latest technical regulations. In the unlikely event a fault should arise, we ask you to contact your local dealer or place of purchase in the first instance.

Warranty claims cannot be made directly without a valid receipt.

Note: For your own safety under no circumstances must you open or attempt to service the BEAT product. This may cause injury and will invalidate your warranty.

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